The Google review platform built for skilled nursing
Every discharge is a chance to earn a 5-star review — or catch a complaint before it goes public. Caresite automates both, without storing a single byte of PHI or requiring any staff action.
Average increase in monthly reviews
Star rating after 90 days
Required — HIPAA-safe by design
* Based on average results across design partner facilities. Individual results vary.
The Problem
Your reputation is being shaped without you
Skilled nursing facilities face unique reputation challenges that generic tools can't solve.
You're invisible online
Most SNFs receive one Google review every 10 months. Families are choosing competitors with higher ratings and more recent feedback — even when your care is better.
Negative reviews go unchallenged
A single 1-star review can define your facility for years. Without a structured dispute process, policy-violating reviews sit on your profile unchecked, driving away referrals.
Generic tools don't understand compliance
Platforms built for restaurants and retail don't account for HIPAA, F-tags, or survey readiness. One wrong auto-reply can create a compliance incident that costs far more than a bad review.
Pilot Results
From 2.8 stars to 4.4 in 90 days
A 120-bed skilled nursing facility in the Pacific Northwest launched Caresite after years of declining ratings. Here's what happened in the first three months.
How It Works
Three steps to transform your reviews
From discharge to 5-star Google review — fully automated, zero manual work.
Connect your EHR
Caresite integrates with PointClickCare to automatically detect discharges. No manual work, no data entry — discharge events trigger outreach automatically. Zero PHI ever touches our servers.
We reach out to families
Personalized SMS messages are sent to responsible parties during appropriate hours. Quiet hours, TCPA opt-out, and follow-up timing are all handled automatically.
Reviews flow to Google
Happy families are guided to your Google Business Profile. Unhappy ones share feedback privately — giving you improvement data without public damage.
See It In Action
From discharge to 5-star review
Watch how Caresite automatically turns discharged families into Google reviewers — without touching PHI.
Book your free Google profile analysis.
Competitor comparison + 90-day roadmap — no commitment, no sales pressure.
See It In Action
A dashboard built for your workflow
Everything you need to manage your facility's reputation — in one clean view.
4.4
+1.6
14
+1,200%
127
92% delivered
3
2 removed
Review Flow — Last 30 Days
Recent Google Reviews
The staff was incredibly caring during my mother's recovery...
Best rehabilitation experience. Clean facility, friendly team.
Communication could be better regarding discharge...
Dashboard preview — actual product interface
Features
Everything your facility needs to own its reputation
Purpose-built tools that understand SNF compliance, workflows, and the families you serve.
Automated SMS Outreach
Reach discharged residents' families with a single, well-timed text. Happy responders are guided to Google to leave a review. Unhappy responders go to a private form — so you capture stars publicly and resolve concerns privately.
HIPAA-Safe by Architecture
Caresite never stores or transmits PHI. Designed from day one around skilled nursing compliance — not retrofitted from a generic review tool. No BAA required.
AI Review Responses
Generate professional, HIPAA-safe replies to every Google review in seconds. Each response acknowledges feedback without confirming or denying any patient relationship.
AI Dispute Assistant
Scans negative reviews for Google policy violations — fake reviews, competitor sabotage, HIPAA-violating content. Drafts dispute submissions so your team can flag removals in minutes.
Review Volume Analytics
Track how many reviews you receive, your average rating, and response time across every location. Benchmark against nearby competitors and see exactly how your reputation trends week over week.
F-Tag & Survey Integration
Connect review sentiment data with F-tag history and state survey outcomes. Surface patterns between resident feedback and compliance findings before your next survey window.
Testimonials
Results from the field
SNF administrators on what changed after Caresite.
“We went from two Google reviews in the past year to fourteen in our first month on Caresite. The sentiment gating is the key — families who had concerns got heard privately, and families who loved us left public reviews. Our rating went from 3.2 to 4.4 in 90 days.”
Rebecca T.
Administrator
120-bed SNF, Ohio
“We had a competitor posting fake one-star reviews for months and didn't know what to do. Caresite's dispute assistant flagged every policy violation and drafted the removal requests. Five of seven were taken down within two weeks. That alone paid for a year of the platform.”
David N.
Regional Director of Operations
Multi-facility group, Texas
“As a DON, I was worried about HIPAA exposure from responding to reviews. Other platforms gave us templates that could easily confirm a patient relationship. Caresite's AI responses are genuinely safe — our compliance officer approved the workflow on the first pass.”
Maria S.
Director of Nursing
90-bed SNF, Florida
One additional resident per quarter pays for a full year.
Schedule a 20-minute call — we'll pull your current Google ranking live on the call.
Compare
See why SNFs choose Caresite
The only platform that combines healthcare compliance with purpose-built review management.
| Feature | Caresite.io | Podium | BirdEye | Reputation.com |
|---|---|---|---|---|
| Built for skilled nursing | ||||
| HIPAA-safe architecture | ||||
| PointClickCare integration | ||||
| Sentiment gating | ||||
| AI dispute assistant | ||||
| F-tag & survey integration | ||||
| SMS review campaigns | ||||
| AI review responses | ||||
| Competitor tracking | ||||
| SNF compliance training | ||||
| Pricing transparency | $149/mo | Custom quote | Custom quote | Custom quote |
Pricing
Simple, transparent pricing
No annual contracts. No setup fees. Cancel anytime.
The math is simple: the average SNF earns $8,000–$12,000 per admission. One additional resident per quarter from improved online reputation pays for a full year of Standard.
Basic
Start building your online reputation
- SMS + email review campaigns
- Happy families to Google, concerns to private feedback
- Google review monitoring
- Basic analytics dashboard
- AI review responses (25/mo)
- Single location
- Email support
- HIPAA-safe architecture
Standard
The complete toolkit for growing facilities
- Everything in Basic
- PointClickCare integration
- Unlimited SMS campaigns
- Advanced analytics & trending
- Multi-location dashboard (up to 10)
- Competitor analysis (3 competitors)
- Sentiment gating with private feedback
- AI dispute assistant
- Priority email & chat support
Enterprise
Built for multi-facility operators and compliance-driven organizations
- Everything in Standard
- Unlimited locations
- Priority EHR integration support
- F-tag & survey correlation reports
- Staff performance insights
- Custom KPI reporting
- Compliance badge for your website
- Dedicated account manager
Multi-facility discounts available. Contact us for custom pricing.
Who We Are
Built by SNF operators, for SNF operators
Caresite was founded by a team that has managed skilled nursing facilities firsthand. We built this platform because we lived the problem — watching great care go unrecognized while unfair reviews drove families to competitors. Every feature was designed alongside real SNF administrators, compliance officers, and directors of nursing.
2
Co-founders with SNF experience
12+
SNF design partners across 5 states
Zero
PHI stored on our servers — ever
FAQ
Frequently asked questions
Everything you need to know about getting started with Caresite.
Still have questions? We can answer them in a 20-minute call.
Get Your Free AnalysisSee where your profile stands against nearby facilities
We'll audit your Google profile, benchmark it against 3 nearby competitors, and deliver a 90-day review growth plan — no commitment required.